Wok & Go the nationwide restaurant chain have rolled out a new task management App 'BrandM8' to improve business processes, compliance to standards and to help them deliver consistently great service.
The new system removes paper checklists and process, instead serving up reminders and digital tasks such as HACCP checklists, cleaning duties and store compliance audits. The system is used in-store for daily duties and also by the the area management team who conduct monthly store audits.
All data is automatically fed back up to head office providing valuable 'scored' reports and performance leader-boards. At an operation level the benefits are many, it saves time, lowers paper & print costs, reduces call-outs for maintenance repairs, audits costs are lower and kept in-house and it minimises risk.
BrandM8 Improves operating standards
Being a restaurant manager can be extremely challenging. There are so many tasks to work through on a daily basis; store opening/closing, cleaning schedules, HACCP / food handling, food temperature checks, equipment maintenance, store audits etc. The BrandM8 App assists managers and the operations team by reminding them of what needs to be done and when. The system automatically saves the results centrally, compiling results into daily/weekly/monthly compliance reports.
Restaurant checklists and audits are an essential part of managing multi-unit restaurants, pubs and takeaway chains. Brandm8 assists managers to ensure they are done properly, resulting in consistently high standards and efficient operations at every site.
Many restaurants still use paper checklists and spreadsheets to carry out daily tasks and record their findings, but the weaknesses here become obvious…
- Are they done on time, how are they scored?
- Where is the data kept?
- How is it communicated to HQ?
- How are stores compared or measured against each other?
- Are brand standards really being met?
The BrandM8 task manager platform allows different tasks, checklists, inspections and audits to be created at HQ and published across the group to the App.
Checklists and tasks are then completed via the App using a tablet, smartphone or laptop, and can include photo evidence, temperature readings, barcode scans and comments. A detailed report is produced for each completed task, alongside a restaurant leader-board report highlighting underperforming units and key issues.
Store Visit Audits
The broader ‘store visit’ audits are often wide ranging and score a range of operational practices such as food safety, staff appearance, food testing, service levels, kitchens, toilets, health & safety, bin areas, ambiance, documentation, FOH presentation and POS product marketing.
BrandM8 has a proven track record of delivering results for the biggest high street brands around the globe. Clients often report that since the move from paper they are saving up to three or four hours a day.
- Saves time
- Lower paper & print costs e.g. checklists, manuals etc.
- Reduces call-outs for maintenance repairs etc.
- Less reliant on expensive external auditors
- Minimise legal & compensation claims