The Client - Baguette Du Monde - a popular chain of sandwich bars offering a variety of freshly prepared baguettes, bagels, wraps, and jacket potatoes with a range of delicious fillings. With a choice of three piece meal deals BDM offer great value, with fast and friendly service for customers.
The Brief - With seven stores spread across the Midlands and a mix of different tills and EPOS systems from different suppliers, BDM soon realised that they were lacking information and control over the business.
Without central control it was proving difficult to get a grip on the sales mix, to balance daily z-reads, stock levels and understand cash variances.
The management team selected Mobo Innovations following a number of site visits and consultations to identify key requirements for the new EPOS system and the solutions available for their food-to-go coffe shop operation.
The System - The new centralised management system from Mobo provides complete control over all aspects of the EPOS system, products, menu's and pricing.
The new head office EPOS software provides a solid foundation, better security, improved administration and scalability for future expansion.
The new EPOS system has helped introduce new efficiencies, controls and saved vast amounts of time reconciling sales data.
The Outcome - Working within budget, Mobo provided a new centralised management system that would allow head office to controll all the EPOS terminals from one central point.
The new head office reporting system collates hourly and daily EPOS data from all the stores, so management can keep a close eye on individual stores and adjust staffing levels to peak demand.
The new web-based reporting system provides management with the information they need no matter where they are, and with this new found EPOS data, head office now have a tool to help them drive their business into the future.
For the till operators, the new tills are much simpler and quicker to operate, helping to minimise queues during the busy lunch period. Staff now have more time to interact and serve customers rather than trying to manually add up orders or worrying about which buttons to press.