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EPOS improves operations at Best Western hotel with Brilliant link

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Ullesthorpe Court Hotel makes room for new EPOS system  

ullesthorpe-court-hotelUllesthorpe Court Hotel & Golf Club, Best Western's "Large Hotel of the year winner", have selected Mobo Innovations to install a new EPOS system throughout their hotel, conference rooms, golf club and leisure centre. 

Situated in the Heart of England with luxury accommodation plus an 18 hole championship golf course and leisure club makes Best Western Ullesthorpe Court Hotel an ideal location when visiting Hinckley, Rugby, Coventry and Leicester.

Mobo Innovations scooped the new EPOS contract to provide six new point of sale touch screens throughout the hotels various locations, including Lincolns Bar, Woodland Court Restaurant, the Meeting & Conference rooms, Leisure Centre and the Golf Club bar.   

Real-time room billing

The key consideration for the hotel mangement was ensuring that all the services, meals and beverages enjoyed by its customers, were charged to the correct room account.

With the previous system, 'room billing' was a labour intensive manual process, where reciept dockets had to be taken to reception and manually added to guest accounts. Not only was this time consuming, but it was open to mistakes, misuse and loss of revenue.

The new EPOS tills operate a double verification method to ensure amounts are always charged to the correct room. As soon as the till operator enters the room number, the EPOS system interrogates the guest accounts in 'real-time' and displays the names of the room occupants. This verifies that the correct room and occupant is selected. Once entered and confirmed, the bill is automatically transferred to the guest room account.

Now with the new Uniwell EPOS system supplied by Mobo Innovations, the hotel has an integrated billing system where all the items are paid for, before the customer leaves the hotel.

Looking after membership

The hotel boasts an 18 hole, championship length course and one of the finest finishing holes available, the Clubhouse offers the all important '19th hole' and provides a selection of popular bar snacks. The Leisure Club houses a swimming pool, jacuzzi, solarium, sauna & steam room and a well equipped, air-conditioned gym. In addition, 2 full size snooker tables are available, along with an outdoor all weather tennis court.

With a mix of membership types, it was important that the new EPOS tills were flexible enough to cope with the different membership prices and the wide array of treatment packages available in the Utopia beauty salon.   

Points to note:

  • The Uniwell EPOS tills are integrated with Brilliant hotel PMS software
  • EPOS Sales back of house software provides detailed sales analysis and menu management
  • Floating bills and table plans allow guests to transfer bills between locations such as the golf clubhouse and restaurant. 
6th May 2011, 11:06
 

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Page updated 6th May 2011, 11:06

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